Q: How do I book an experience?
A: Booking is simple. Choose your adventure on our website, select your travel dates, and complete the secure checkout. Once your booking is confirmed, you’ll receive an email with all the trip details and a direct WhatsApp contact for support.Please note that some adventures require a minimum of two travelers to guarantee departure. If you’re traveling solo, contact us and we’ll do our best to make your trip a reality.

Q: What payment methods do you accept?
A: We accept all major payment methods to make booking easy and secure. You can pay with Visa, Mastercard, American Express, Discover, JCB, Diners Club, Apple Pay, and Google Pay. All payments are processed through encrypted gateways to protect your information.

Q: Is my payment secure?
A: Yes. All payments on Outer Experiences are processed through SSL-encrypted and PCI-compliant gateways. This means your personal and financial details are protected at every step. In addition, we never store your credit card information on our servers. You can book with full confidence knowing your payment is safe.

Q: Do I need travel insurance?
A: Yes. For all Outer Experiences adventures, we require travelers to have valid travel insurance that covers medical emergencies, evacuation, and trip interruptions. This ensures your safety and peace of mind in remote destinations. If you don’t already have coverage, we’re happy to recommend trusted providers.

Q: What fitness level is required?
A: Our adventures vary in difficulty. Many experiences are accessible with a moderate level of fitness, while treks like the Inca Trail, Salkantay, or Cotopaxi require good stamina and prior hiking experience. If you’re unsure whether a trip is right for you, contact us and we’ll guide you toward the best fit.

Q: What should I pack?
A: Packing depends on your destination and season, but once you book, we’ll send you a detailed packing list tailored to your trip. In general, bring layered clothing for changing climates, sturdy hiking shoes, a reusable water bottle, sunscreen, and rain gear. For treks in the Andes or high-altitude hikes, warm jackets, gloves, and hats are essential, while Costa Rica and the Amazon require lighter clothes, insect repellent, and quick-dry gear.

Q: What is your cancellation policy?
A: Our cancellation policy is outlined in our Terms of Service.
In summary:
- 50+ days before departure: Deposit becomes account credit, and any remaining balance is refunded.
- 49–31 days before departure: 50% cancellation fee applies; the rest is refunded.
- Less than 30 days: No refund is issued.

If you prefer, you can convert your refund into credit to use later. For private or group bookings, different rules may apply, check the specific terms for those bookings.

Q: Can I change my travel dates?
A: In most cases, yes. We’ll work directly with our local operators to reschedule your trip if your plans change. One date change made at least 14 days before departure is usually free of charge. Please note that some experiences, like the Inca Trail, are subject to government-issued permits that cannot be transferred, in those cases, new permits must be purchased.

Q: How do I contact OuterExperiences while traveling?
A: You’ll never travel alone. Every booking includes 24/7 access to our WhatsApp support line, plus direct contact details for your local operator or guide. Whether you need last-minute assistance, have a question on the trail, or just want reassurance, our team is always just a message or call away.

Q: What if the weather affects my trip?
A: Adventure travel often depends on nature, and weather conditions can sometimes impact the experience. If an activity cannot go ahead as planned, our local operators will explore alternatives, such as adjusting the itinerary or offering a different activity. Please note that refunds are not guaranteed in cases of weather disruptions, but we’ll always do our best to find a flexible solution so you can still enjoy your trip.